Shipping policy
Shipping Policy
We aim to process and ship your orders as quickly as possible! Below are details on our shipping timelines, carriers, and fulfillment methods.
Order Processing & Fulfillment
We fulfill orders from multiple locations using different fulfillment partners:
- Amazon Fulfillment (FBA): If your order is shipped from Amazon, it will follow Amazon's shipping speeds and policies.
- Printify (Print-on-Demand Items): Printify-fulfilled products are made to order and may take longer to process.
- Standard Fulfillment (Non-Amazon, Non-Printify): Other orders are shipped from our warehouse or distribution center.
Orders typically process within 1-3 business days, excluding weekends and holidays.
Shipping Times & Costs
Shipping costs are calculated at checkout based on your order and delivery location.
| Shipping Method | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping (Domestic U.S.) | 5-10 business days | May vary by fulfillment method |
| Expedited Shipping (U.S.) | 2-5 business days | Available for select items |
| Amazon Fulfillment (FBA Orders) | Per Amazon’s estimated delivery | Varies based on Prime eligibility |
| Printify Orders (Custom Products) | 7-14 business days | Custom-made, production time included |
| International Shipping | 10-21 business days | Customs processing may cause delays |
Please note:
- Estimated delivery times do not include processing time.
- Shipping times vary based on location and fulfillment method.
- Printify orders (custom items) may take longer due to production time.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. If you do not receive tracking details within 5 business days, contact us at contact@pencilbuddies.com.
International Shipping
We offer international shipping to most countries. However:
- Customs, duties, and taxes may apply depending on your location and are the responsibility of the customer.
- Some products may not be available for international shipping due to fulfillment restrictions.
Split Shipments
If your order includes items fulfilled by different partners (Amazon, Printify, or our warehouse), you may receive multiple shipments. Each shipment will have its own tracking number.
Lost or Delayed Orders
If your order is delayed or lost in transit, please reach out to contact@pencilbuddies.com for assistance. For Amazon-fulfilled orders, please check with Amazon support for the fastest resolution.